1. Your subscription

Paid coaching sessions are available through the monthly subscription described below. A free 15-minute introductory consultation is available before subscribing.

Your subscription costs £25.00 per month and includes:

4 life coaching sessions per monthly billing period.
30 minutes per session.
One-to-one coaching delivered via Zoom. 

Life coaching supports personal and professional development, goal setting, confidence, and reflection. It does not replace counselling, medical treatment, or mental health care. Specific outcomes cannot be guaranteed.

2. Payments and renewal

Your first payment is made through the booking link when you subscribe. Your subscription does not renew automatically, and no automatic payments are taken. Each month, we will email you a reminder to renew by making a payment through the booking link. Your monthly payment due date is shown in your confirmation email.

To continue your subscription, please pay by this date. If you wish to cancel, please let us know before your next payment is due.

3. Missed payments

If payment is not received by the due date shown in your confirmation email, your Harmony Meditation subscription will be paused. You will be unable to attend subscription sessions until payment is received.
We will send you an email reminder with the booking link to renew.
Sessions can resume once your payment is confirmed, subject to availability.

The total monthly charge is £25.00, including any applicable taxes. Additional paid services require your separate agreement.

4. Booking and attending sessions

Booking instructions and Zoom details will be provided after joining. Please join on time using a suitable device and reliable internet connection.

Zoom links are for subscribed clients only and must not be shared.

5. Rescheduling and missed sessions

Please give at least 24 hours’ notice to request a change to a booked session.

Our policy for late cancellations, missed sessions, and unused sessions is:

If you arrive 15 minutes or more after your scheduled start time, your session will be treated as missed and deducted from your monthly allowance. Missed sessions are non-refundable and cannot be carried over. Unused sessions must be used within your paid subscription month and do not roll over to the following month. This policy does not affect your statutory rights. 

If Harmony Meditation cancels a session, we will offer a replacement. If a suitable replacement cannot be agreed, we will refund the proportion of your subscription relating to that session.

6. Cancelling your subscription

You can cancel your Harmony Meditation subscription at any time by contacting us. Your subscription does not renew automatically, so no further payments will be taken. After cancellation, you can use your remaining sessions until the end of your paid subscription period. No refunds are provided for unused sessions, subject to your statutory rights. To cancel, email hello@harmonymeditation.co.uk with your name, subscription date, and a clear statement that you wish to cancel.

7. Your initial cooling-off period

If you purchase your subscription online as a consumer, you have the right to cancel within 14 days after the day your contract is entered into, without giving a reason.

To cancel, email hello@harmonymeditation.co.uk with your name, subscription date and a clear statement that you wish to cancel. Send your cancellation before the cooling-off period ends.

If you want paid coaching to start during this period, we will ask for your express request before beginning. If you then cancel, we may charge only a proportionate amount for services supplied before you told us you wished to cancel, where the legal information and consent requirements have been met.

You lose this cancellation right only once the contracted service has been fully performed, if you expressly requested an early start and acknowledged beforehand that full performance would end your right to cancel.

Where a refund is due, we will refund you within 14 days of being informed of your cancellation, using your original payment method unless you agree otherwise, with no refund fee.

Outside the cooling-off period, you may cancel at any time and use remaining sessions until the end of your paid subscription month. Unused sessions do not carry over. Refund restrictions remain subject to your statutory rights.

Optional cancellation message
I wish to cancel my Harmony Meditation life coaching subscription.
Name:
Address:
Subscription date:
Date:
You may use this message or any other clear cancellation statement.

8. Privacy and confidentiality

We treat coaching conversations confidentially, except where disclosure is legally required or necessary to address a serious safeguarding concern. Where appropriate and safe, we will discuss any disclosure with you first.

Sessions will not be recorded without your explicit consent. Clients must not record, photograph or share sessions without everyone’s permission. Please join from a quiet, private location to help protect confidentiality.

For group sessions, participants must respect each other’s privacy. Harmony Meditation cannot guarantee other participants’ conduct.

Personal information is handled as explained in the privacy notice below.

9. Data Protection Policy & Privacy Notice:

We collect information you provide when enquiring, booking or attending our services. This may include your name, contact details, booking and payment records, correspondence, coaching goals and relevant session notes. We only collect information needed for a clear purpose.

How we use your information

We use your information to:

Respond to enquiries and arrange sessions.
Deliver coaching and wellbeing services.
Manage subscriptions, payments and cancellations.
Keep necessary business records and handle complaints.
Send promotional messages where you have opted in.

We rely on contractual necessity to arrange and deliver services, legal obligations for required records, and legitimate interests for proportionate business administration and security. We assess those interests against your privacy rights. Where we rely on consent, you may withdraw it at any time.

Sensitive information
Information about health or other sensitive matters receives additional protection. Before collecting or recording it, we identify an appropriate lawful basis and an additional legal condition for handling sensitive data. Where we rely on explicit consent, we request this separately. Please avoid sharing sensitive information that is unnecessary for your sessions.

Confidentiality and online sessions
Private sessions are treated confidentially. We do not record sessions without your explicit consent. Any proposed recording will have a stated purpose and retention period.

We may disclose necessary information where legally required or where a lawful safeguarding disclosure is needed to address a serious concern.

Service providers and sharing
We use IONOS for our website, Setmore for bookings and Zoom for online sessions. We also use payment, email and storage providers to support our services. The payment provider is identified during checkout. Contact hello@harmonymeditation.co.uk for further details about the providers handling your information. They receive only the information needed for their role. We do not sell personal information.

Where providers transfer information outside the UK, we check that an appropriate transfer mechanism and any required safeguards are in place. See the section below for further information.

10. Details of relevant transfers and safeguards

Harmony Meditation uses online services to support bookings, payments, emails and coaching sessions, including Zoom. Depending on the provider, personal information may be processed outside the United Kingdom.

Where an international transfer occurs, we must ensure it is covered by UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to EU Standard Contractual Clauses.

Please contact Harmony Meditation through our website to request further information about international transfers and copies of the relevant safeguards.

11. Security

We protect information through appropriate access controls, secure storage and account security. Access is limited to people who need it for their work. We assess suspected data breaches promptly and notify the regulator and affected individuals when legally required.

12. How long we keep information

Harmony Meditation keeps personal information only for as long as necessary.

Our retention periods

Enquiries that do not become bookings: 12 months after our last contact. Coaching notes and client records: Up to 6 years after your final session or the end of your subscription, whichever is later, where necessary for insurance, complaints or legal claims. We review records regularly and delete information sooner when it is no longer needed.

Payment and accounting records: We retain records for at least five years after the 31 January Self Assessment submission deadline for the relevant tax year. Records may be kept longer where HMRC requires this or an enquiry or dispute remains unresolved.

We securely delete or anonymise information when it is no longer needed. Necessary records may be retained longer for legal obligations or unresolved disputes.

13. Respectful participation

Please participate respectfully. Harassment, threatening behaviour, or sharing another client’s private information may result in suspension or termination. We will explain the reason and any refund arrangements.

14. Questions and complaints

Please contact us with any concerns so we can work towards a resolution.

Business operator: HARMONY MEDITATION LTD, trading as Harmony Meditation.
Registered in England and Wales. Company number: 16890686.
Registered office: 49 Westacott Close, London, United Kingdom, N19 3LE. 
Email: hello@harmonymeditation.co.uk 

Nothing in these terms limits your statutory consumer rights.

Subscription acceptance

By subscribing to Harmony Meditation, you confirm that you have read and agree to our subscription terms, including payments, monthly renewal, cancellations and refunds. You understand that renewal requires payment through the booking link each month and that unused sessions do not carry over. Personal information is handled as explained in our Privacy Notice. Your statutory rights are not affected:

Your subscription costs £25.00 per month and includes:

• 4 life coaching sessions per monthly billing period.
• 30 minutes per session.
• One-to-one coaching delivered via Zoom. 

Life coaching supports personal and professional development, goal setting, confidence, and reflection. It does not replace counselling, medical treatment, or mental health care. Specific outcomes cannot be guaranteed.